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Burnside Wood Pellets

Delivery

Your order will usually be delivered within 3-5 working days following order placement, notwithstanding exceptional circumstances. Our delivery terms follow:

 

Pallet Dimensions & Weight

 

Delivery Vehicles

 

Access Requirements

 

  • We will provide an estimated delivery date as soon as possible after order placement.
  • Delivery times are between 9am and 5pm Monday to Friday (excluding public holidays).
  • Time sensitive deliveries can be arranged for a nominal surcharge
  • Our delivery staff will use all reasonable endeavours to deliver on a date that is convenient to you, and through our telephone book-in service will provide you with reasonable notice of delivery
  • Upon delivery, you are required to check the product is in good order, and sign the delivery documentation to confirm this
  • Unless otherwise agreed, if you are not available to accept delivery, Burnside Wood Pellets will charge any necessary re-delivery costs
  • If Burnside Wood Pellets have agreed to deliver product when no-one is at the delivery address to sign to confirm receipt, the products will be left at your own risk.
  • Property must allow access for a 7.5 or 18 tonne vehicle, delivery is to the kerbside only
  • Burnside Wood Pellets Terms & Conditions can be accessed here

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