Your order will usually be delivered within 3-5 working days following order placement, notwithstanding exceptional circumstances. Our delivery terms follow:
Pallet Dimensions & Weight
- We will provide an estimated delivery date as soon as possible after order placement.
- Delivery times are between 9am and 5pm Monday to Friday (excluding public holidays).
- Time sensitive deliveries can be arranged for a nominal surcharge
- Our delivery staff will use all reasonable endeavours to deliver on a date that is convenient to you, and through our telephone book-in service will provide you with reasonable notice of delivery
- Upon delivery, you are required to check the product is in good order, and sign the delivery documentation to confirm this
- Unless otherwise agreed, if you are not available to accept delivery, Burnside Wood Pellets will charge any necessary re-delivery costs
- If Burnside Wood Pellets have agreed to deliver product when no-one is at the delivery address to sign to confirm receipt, the products will be left at your own risk.
- Property must allow access for a 7.5 or 18 tonne vehicle, delivery is to the kerbside only
- Burnside Wood Pellets Terms & Conditions can be accessed here